Privacy Policy

At Upback Cloud Inc., we are committed to protecting the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you use our UpBack! database backup software and related services. By using our services, you consent to the practices described in this policy.

  1. Information We Collect:
    1. Personal Information: When you sign up for our services, we may collect personal information, such as your name, email address, contact details, and payment information. This information is necessary for the provision of our services, including invoicing and account management.
    2. Service-Related Information: In order to deliver our services, we collect and store credentials for block storage and database access. This information is securely stored and used solely for the purpose of providing the backup service to our customers.
  2. Use of Personal Information:
    1. Provision of Services: We use personal information to deliver, maintain, and improve our database backup services. This includes account setup, authentication, billing, and customer support.
    2. Communication: We may use your contact information to send important service-related updates, notifications, and administrative messages.
    3. Legal Compliance: We may use personal information as required by applicable laws, regulations, or legal processes, including responding to lawful requests from public and governmental authorities.
  3. Data Storage and Retention:
    1. Data Storage Location: We store and process personal information within the European Union (EU). By using our services, you acknowledge that your personal information may be transferred to and stored in the EU.
    2. Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once you terminate our services, we will promptly delete all personal information, except for the data required for finance purposes, which will be retained as required by financial regulations.
  4. Data Security:

    We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of personal data.

  5. Third-Party Disclosure:

    We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share personal information with trusted third-party service providers who assist us in delivering our services, subject to their compliance with strict confidentiality obligations.

  6. Your Rights:

    You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any concerns about the processing of your personal information, please contact us using the information provided in Section 7 (Contact Us).

  7. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for the latest information on our privacy practices.

    Effective Date: July 1st 2023

  8. Contact Us:

    If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

    Upback Cloud Inc.

    #250 - 997 Seymour St.
    Vancouver, BC, Canada
    V6B 3M1